Precision Collision Combines Experience With Customer Service

Chris Jones might look too young to have more than 26 years of experience in the car and collision repair business. But the truth is, he really did start when he was 12 years old. "Dad owned a mechanic shop," Chris noted. "I started out there and decided that's what I wanted to do. I've always been in the business."

Along with decades of hands on practice, Chris has added hours of formal study in the increasingly technical field. "I've always wanted all the training I could get," he explained. "There's been a lot of changes in this industry and you've got to know what you're working on and how to deal with it. Although some of the changes are obvious, others are surprising. Chris cited everything from hybrid vehicles to increasing uses of aluminum. Another dramatic change for collision repair specialists involves electronic systems.

"You're seeing airbag systems with seat sensors and similar techniques that are very complex and precise," he said. "Another thing that is coming are mandated tire-pressure sensors. You have to know these things, along with more traditional body, frame and paint questions." Chris also makes sure that Precision Collision offers its customers two other key components: organization and service.

"We try to treat every customer like they're the first customer we've ever had," he said. "I want every customer to receive the best quality and respect that we can possibly give."

This goal also explains why Chris and his wife Leann started their Pleasant Valley business four years ago. "The technical side of the business is very important," he explained. "But I wanted to operate my business with real honesty, and build relationships with our customers. I want people to come to Precision because they know they will be taken care of above and beyond what they receive anywhere else."

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